Refund Policy

1. Refund, Return And Cancellation Policy:
Refund Policy
 
1.1 www.ExpressMed.in will offer a full refund if:
a. You received a defective item;
b. The ordered item(s) is lost or damaged during transit;
c. The ordered item(s) is past its expiry date
 
1.2 The mode of refund may vary depending on the circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While We regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing, and We have no control over that. If the mode of refund is by Wallets, credit should be available within 24 hours.
 
How to Request a Refund:
 
1.3 To request a refund, email Us, within 3 days of receipt, Your order details, including the reason why You are requesting a refund. You can also raise a request on our website/App. The Company may also require You to upload pictures of the product(s) received to process the refund.
 
1.4 Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct,www.ExpressMed.in will initiate the refund process. In case of refund, www.ExpressMed.in may also initiate the collection process in which case You will be required to pack the product(s) in the original manufacturer’s packing for collection by www.ExpressMed.in.
 
1.5 If You have any queries, do call Our help desk at +91-7558008080, email us at support@ExpressMed.in.
 
Return Policy:
 
1.6 www.ExpressMed.in may allow return of product(s) if:
Product(s) does not match Your order.
Product(s) delivered are past the expiry date.
Product(s) delivered are damaged in transit.
 
1.7 If You have received a damaged product, do not accept the delivery of the product. If after opening the package You discover that the product(s) is damaged, the same may be returned for refund or replacement. www.ExpressMed.in does not promise a replacement for all the product(s) as it will depend on the availability of the said product(s). In such cases, a refund will be offered to You.
 
1.8www.ExpressMed.in will not accept liability for such delivery issues if You fail to notify Us within 1 working day of receipt.
 
1.9 In case You want to return a product or products that are not defective, We may allow the return of unopened, unused products after deducting a 20% restocking charge, provided You notify us of such return within 3 days of receipt.www.ExpressMed.in will not accept returns if You fail to notify within 3 days of receipt.
 
1.10. Returns are subject to the below conditions:
Wrong ordering of product(s) does not qualify for returns.
The batch number of the product(s) being returned should match as mentioned on the invoice.
Returns arising out of a change in prescription does not qualify for returns.
Product(s) being returned should compulsorily be in their original manufacturer’s packaging i.e., with original price tags, labels, bar-code and invoice; and
Partially used or consumed product(s) does not qualify for returns.
 
Return Policy Exceptions:
 
1.11 Certain categories of products are not returnable. The details of the non-returnable products are mentioned below:
Category
Type of products
Healthcare devices and products
Injections, Surgical, Health Monitor, Ortho Support. 
Medicines
Temperature-sensitive products (Cold Chain Products)
Medicines
For which Patient Assistance Program has been utilized
 
1.12 www.ExpressMed.in does not offer replacements or exchanges of the above non-returnable products. Also,www.ExpressMed.in reserves the right to refuse returns or refunds for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”
 
Return Process:
 
1.13 To request a return, email Us, within 3 working days of receipt, your order details, including the reason why You are requesting a return. The www.ExpressMed.in may also require You to upload pictures of the products received to process the return.
 
1.14 Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct, www.ExpressMed.in will initiate the collection of the product(s) to be returned. You will be required to pack the product(s) in the original manufacturer’s packing.
 
1.15 If You have any queries, you can reach us at our help desk at +91-7558008080 or email us at support@ExpressMed.in.
 
Cancellation Policy:
 
1.16 You can cancel the product(s) ordered in the Website/App within 12 hours of placing the order. Orders once shipped cannot be cancelled.
 
1.17 In cases where www.ExpressMed.in is unable to accept the order in cases including but not limited to non-availability of product or quantities ordered by You or inaccuracies or errors in the pricing information etc, www.ExpressMed.in reserves the right to cancel the order without any liability to the Company.
 
1.18 www.ExpressMed.in shall also cancel orders if it includes but is limited to:
Product(s) ordered are not for self-consumption but commercial resale;
Multiple orders placed for same product at the same address;
Bulk quantity of the same product is ordered;
Invalid address given in order details
Any malpractice used to place the order.